Online Shop Terms and ConditionsÂ
The online shop functionality of our website (www.17squadronatc.com/shop) exists to provide a means for cadets, parents/caregivers and other stakeholders to pay for unit exercises/activities (including camps), annual subscriptions, bonds and order merchandise (as and when appropriate).
By using this service you understand and agree to the following:
Relationship with CadetNet
- CadetNet is a national online database and management system developed and maintained by HQ NZCF. As a unit we have very little control or input into this system.
- Our online shop provides a payment method, in addition to the exercise/activity application process on CadetNet.
- Prior to completing an order through our shop, ensure you have applied and have next-of-kin approval on CadetNet.
Payments
- All prices are in New Zealand Dollars (NZD) and tax free.
- The final price paid is displayed at the bottom of the checkout page prior to confirming your purchase.
- We recommend payment via a Visa Debit or Mastercard Debit Card issued by your New Zealand bank.
- Major credit cards are also accepted. Any customer bank fees, interest or the like associated with the use of credit cards and/or foreign currency cards is the responsibility of the purchaser.
- We also accept NZ bank deposits. Please use the Order Number in the reference field.
- If these payment options are not suitable, please contact our administration team to discuss your needs.
Refunds
Refunds for exercises/activities (including camps) are available on the following grounds:
- Where a cadet is not accepted for an activity on CadetNet.
- Where an exercise/activity is cancelled.
- Where an exercise/activity is postponed, and the cadet is not able to attend the new scheduled date.
- Where a cadet cannot attend an exercise/activity for reasons beyond their/their parent/caregivers control (e.g. illness, injury, family emergency).
- Where a cadet changed their mind provided they withdraw from the activity on CadetNet prior to the close off date advised.
Refunds for subscriptions are available on the following grounds:
- Where a cadet leaves the unit prior to 31 March, 100% of the subscription for that year will be refunded.
- Where a cadet leaves the unit up to or including the last day of Term 2, 50% of the subscription for that year will be refunded.
- Where a cadet leaves beyond these time periods, no refund is available.
Physical products (including tee shirts and other merchandise) are purchased from the suppliers to order and therefore not able to be refunded or exchanged, unless the product is defective. In which case, we will hold the supplier to their obligations under the Consumer Guarantees Act.
The uniform bond, charged to new recruits, will be refunded in full on the return of all uniform and equipment issued to the cadet. In the event items are missing or damaged (beyond fair wear and tear), the cost of replacement will be deducted from the bond paid and any value in excess of the bond will be charged.
Disputes
Any disputes or concerns should first be raised with the unit Administration Team via email. Disputes not able to be resolved may then be escalated to the Cadet Unit Commander.
Privacy Statement
We collect information on this site in order to conduct our business and further enhance the service we provide to cadets and their parents/guardians.
We endeavour to protect this information and meet our legal requirements.
How do we collect personal information?
- When you enrol in the unit (online enrollment form)
- Online contact and subscription forms
- Paper forms and registers
- Digital communication with us
What information do we collect?
- Personal information, contact details and medical information of cadets and/or their next-of-kins (entered into and stored in CadetNet, subject to CadetNet’s privacy policies)
- Names of cadets/parents/guardians
- Email addresses
- Phone numbers
- Contents of digital communication/messages
Payment information is processed via a secure third party (stripe.com). We do not store this information ourselves outside of the third party platform.
How do we use this information?
- Contacting you to provide important information about our services (reminders, postponements, cancellations etc.)
- Responding to enquiries and requests
- Facilitating the payment of fees and subscriptions
Who has access to this information?
Information is accessible only to security vetted staff who are involved in the provision of these services.
How do I unsubscribe?
Automated messages include an unsubscribe option at the bottom of the message. Please click the link to unsubscribe from further communications of that type.
Direct communication with parents/caregivers on important matters will be maintained so long as cadets are enrolled in the unit. If you are receiving communications in error, please advise the sender immediately.
Cookies and web monitoring
www.17squadronatc.com and its subdomains uses cookies and may from time to time also use third parties to analyse website traffic. Cookies are pieces of information shared between your web browser and a website. Use of cookies enables a faster and easier experience for the user. The only personal information a cookie can contain is information you supply. A cookie cannot read data from your hard drive. Most browsers allow you to disable or reject the use of cookies. If you disable or reject the use of cookies some functionality on our websites may not be available or it may take longer to use that functionality.
We may also use software to broadly locate you in the correct part of the world or within a geographic range of a transmitting device to analyze our audience and reach.
We may also use technology to alert us when you open an email from us or visit parts of our websites. You can unsubscribe from automated emails as above.
Your rights
It’s your Personal Information that we collect and you have certain rights with respect to it. You have the right to:
- Know what personal information we hold about you;
- Request a copy of your personal information and we will provide you with a copy in a structured, commonly used and machine readable format;
- Ask for your personal information to be corrected or updated;
- Object to us processing your personal information in any way;
- Request that your personal information be transferred to another business;
- Ask that we delete your personal information;
- Not be subject to automated decision-making, including profiling.
If you wish to get in touch with us to exercise these rights, or over anything to do with your personal information at all, you simply need to email us at privacy@17squadronatc.com.